At TechnoFutureCorp, “customer impact” was the Holy Grail, whispered in hallways and chanted in meetings like a sacred mantra.
The Customer-Centric Delusion
The Customer-Centric Delusion
The Customer-Centric Delusion
At TechnoFutureCorp, “customer impact” was the Holy Grail, whispered in hallways and chanted in meetings like a sacred mantra.